We Coach Dental Teams

to maximize every opportunity to increase revenue for the practice, and create a culture of communication.

to maximize every opportunity to deliver patient-centered customer service, increase revenue for the practice, and create a culture of communication.

to maximize every opportunity to deliver patient-centered customer service, increase revenue for the practice, and create a culture of communication.


Dental Front Office Training Designed for Your Unique Practice

dental front office trainingDental front office training is essential to the successful implementation of systems of any practice.  Front Office Coach has the knowledge and skills to help your practice with the new patient experience, telephone skills, case acceptance, insurance, collections, recare retention, and Account Receivables (A/R) management.

Practice Owners, Ask Yourself These Questions

If you answered YES, then you need our dental front office training program for your front office dental professionals. Front Office Coach will get to know you and your business then help you and your team achieve your goals and meet your specific needs of your dental practice.

Your award-winning coach will observe the current systems in place, ask questions, and listens to your needs – then customize a training program to meet the specific goals and objectives of your practice. Compiled from first-hand experience, your team will learn invaluable techniques and tips in our front desk training programs. We can provide hands-on front office dental training or virtual front office training that enables your office team mastery of very specific skills that will elevate your practice to excellence.

dental front office training

The Dental Front Office Training We Provide Will Help Your Dental Front Office Team Maximize Opportunities That Will Increase the Revenue for Your Practice

Whether your practice is just starting out and needs help moving in the right direction, or your practice is established but has hit a plateau, Front Office Coach will work with you to create a custom plan for your practice's growth and success.

Front Office Coach provides front office dental training that empowers your front office with confidence so they can provide your patients with great customer service along with dental business coaching. In today’s competitive market having a fully trained front office team is essential for the success of any practice. Front Office Coach provides you dental office training that implements systems and procedures to help build your practice and exceed your growth potential. With our coaching, you’ll experience success which can result in explosive, exponential growth.

Dental front office teams are asked to wear many hats, and perform at high levels with minimal resources. This high wire juggling act is not always easy without front desk training courses. Our comprehensive range of front office training courses for dental offices are designed to fit the goals of your specific practice. Ou front office training focuses on the successful implementation of systems in the following areas of the practice: New patient experience, telephone skills, case acceptance, insurance, collections, recare retention, and Account Receivables (A/R) management. Front office teams are the first and last impression a patient has of the dental practice.

The first step is to call our office to schedule your free practice evaluation. During this time, your dedicated coach will listen to your needs and create a custom dental office training package designed for your office. Depending on your practice’s schedule, your front office dental training workshop can range from a one-day course to a flexible multi-day session. We also provide external training courses throughout the year in a large group seminar environment.

Dental Office Receptionist training.
Dental office Treatment Coordinator training.
Dental office Financial Coordinator training.
Dental Office Manager training.

Front Office Dental Training Testimonials

"Tracy trained our dental front office team how to increase revenue by more than 30% within three months months! The team loved the training and we all have a renewed energy in the office."

- Dr. Taylor Niggle, D.D.S.

“I was spending a lot of money on marketing but the phone calls weren’t converting to dollars until I hired Front Office Coach. Now, production has increased, the front office dental team is reinvigorated, and I can breathe again.”

- Katie James, D.D.S.

“After working with Tracy, our patients could see her smile on the other end of the phone, she was able to manage all types of financial conversations, and she was a comforting friend to apprehensive patients.”

- Dr. Bill Gerlach, D.D.S.

“After our 2 day dental front office training, my front office girls were more confident in their interactions with patients as well as their insurance knowledge. Since working with Front Office Coach, the A/R is at 98% and the front desk ladies are continuing to find ways to grow the practice. As Tracy says, it’s all about the systems!”

- Dr. Rachel Azinge, D.D.S.


Never Stop Improving the Way Your Practice Wins and Serves Patients

Does the person answering your phones instill confidence to the caller? The telephone is a critical element of the practice's success. Initial contact with your patients is most frequently made through a telephone call. Your patients (customers) are the reason your practice exists and the telephone is the main link to your patients.

Too often people make the simplest mistakes when answering calls that can have a long-lasting effect on your business. Good customer service skills are critical to EVERY business and organization. Each call is an opportunity to make FIRST great impression. Make every interaction count.

Tracy Civick’s proven Front Office Call Coach techniques is what will help set your practice apart from your competition. Each phone training is customized to ensure your patient's experience is personal and meets your patients needs. We will help you create a culture of excellence that will become the new foundation for every aspect of your practice.

If you’re ready to take your practice to the next level, it’s time to get started with the Front Office Call Coach program. You will be amazed at our coaching, mentoring, problem solving, planning, leadership, team-building and mastery of phone skills. Don’t wait another day to take this critical step toward unbridled success!

Front Office Call Coach

Can You Say Yes to These Questions?

If you want to run a great dental practice, you must become a great leader. Leadership can be learned and developed over time.

Successful practice leaders recruit, train, and lead productive, principled, and passionate teams.

Successful practices produce a profit.

If you answered no, then you need our dental front office training. Once your award-winning coach observes the current front office system and procedures in place, asks questions, and listens to your needs – they will customize a dental office training program that meets the specific goals of your practice. Your coach will deliver hands-on training that ensures your team is able to master very specific skills that will increase revenue almost immediately.



Schedule your free 30-minute consultation with our Dental Coaching Specialist today and start making progress towards your dental practice goals and a happier, more productive team.

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