Dental Front Office Training Designed for Your Unique Practice
Dental front office training is essential to the successful implementation of systems of any practice. Front Office Coach has the knowledge and skills to help your practice with the new patient experience, telephone skills, case acceptance, insurance, collections, recare retention, and Account Receivables (A/R) management.
Practice Owners, Ask Yourself These Questions
Does your team struggle with proper telephone etiquette?
Is your schedule filled with holes that don’t make any sense?
Do you experience high employee turn-over due to poor training, lack of systems or a less than desired team culture?
If you answered YES, then you need our dental front office training program for your front office dental professionals. Front Office Coach will get to know you and your business then help you and your team achieve your goals and meet your specific needs of your dental practice.
Your award-winning coach will observe the current systems in place, ask questions, and listens to your needs – then customize a training program to meet the specific goals and objectives of your practice. Compiled from first-hand experience, your team will learn invaluable techniques and tips in our front desk training programs. We can provide hands-on front office dental training or virtual front office training that enables your office team mastery of very specific skills that will elevate your practice to excellence.
Front Office Dental Training Testimonials
"Tracy trained our dental front office team how to increase revenue by more than 30% within three months months! The team loved the training and we all have a renewed energy in the office."
- Dr. Taylor Niggle, D.D.S.
“I was spending a lot of money on marketing but the phone calls weren’t converting to dollars until I hired Front Office Coach. Now, production has increased, the front office dental team is reinvigorated, and I can breathe again.”
- Katie James, D.D.S.
“After working with Tracy, our patients could see her smile on the other end of the phone, she was able to manage all types of financial conversations, and she was a comforting friend to apprehensive patients.”
- Dr. Bill Gerlach, D.D.S.
“After our 2 day dental front office training, my front office girls were more confident in their interactions with patients as well as their insurance knowledge. Since working with Front Office Coach, the A/R is at 98% and the front desk ladies are continuing to find ways to grow the practice. As Tracy says, it’s all about the systems!”
- Dr. Rachel Azinge, D.D.S.
Never Stop Improving the Way Your Practice Wins and Serves Patients
Does the person answering your phones instill confidence to the caller? The telephone is a critical element of the practice's success. Initial contact with your patients is most frequently made through a telephone call. Your patients (customers) are the reason your practice exists and the telephone is the main link to your patients.
Too often people make the simplest mistakes when answering calls that can have a long-lasting effect on your business. Good customer service skills are critical to EVERY business and organization. Each call is an opportunity to make FIRST great impression. Make every interaction count.
Tracy Civick’s proven Front Office Call Coach techniques is what will help set your practice apart from your competition. Each phone training is customized to ensure your patient's experience is personal and meets your patients needs. We will help you create a culture of excellence that will become the new foundation for every aspect of your practice.
If you’re ready to take your practice to the next level, it’s time to get started with the Front Office Call Coach program. You will be amazed at our coaching, mentoring, problem solving, planning, leadership, team-building and mastery of phone skills. Don’t wait another day to take this critical step toward unbridled success!