Month: May 2019

How to Explain Dental Insurance to Patients

One of the most common topics I am asked to talk about is how to explain dental insurance to patients.  It’s a valid request because so many consumers are becoming more insurance driven.  This has caused an increase of in-network …

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Training Your Dental Front Desk on the Telephone

Are you having trouble training your dental front desk on the telephone?  If so, you are not alone.  I was inspired to write this article due to the overwhelming response I received about this topic on YouTube.  Hopefully, it will …

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Stop Managing Your Team Immediately!

Every time I have an initial consultation with a dental client, we discuss the top 3 challenges in their practice.  Almost every practice owner or office manager includes “employee management” on the list.  Do they do this because it’s really …

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