Month: June 2019
How to Stop Office Gossip (YouTube Video) Written By: Tracy Civick Chances are if you work in a dental practice, you’ve heard office gossip. Most commonly, dental office gossip is blamed on the fact that dental office employees are predominantly …
How to Keep Your Dental Practice Schedule Filled Written By: Tracy Civick Have you ever wondered how to keep your dental practice schedule filled? If so, you are in good company. Almost every front office team member has asked this …
Top 3 Communication Mistakes to Avoid When Talking With Patients Written By: Tracy Civick What do all successful dentists have in common? They have all mastered the art of communication. Dentists spend an average of 70% of their time communicating …
Read MoreTop 3 Communication Mistakes to Avoid With Your Patients
Over the past few weeks we’ve been discussing how to convert new patients on the telephone. (if you’d like to catch up, read this: https://frontofficecoach.com/training-your-dental-front-desk-on-the-telephone/) Today, let’s continue along those same lines and talk about how to deal with price …
In my last two blogs/videos I shared telephone tactics to use when a new patient calls your dental practice. If you haven’t read them, you can catch up here: Telephone Training Blog, Now that you understand how to properly convert …
Read MoreHow to Stop a New Patient from Cancelling Their Appointment