FRONT OFFICE COACH LEADERSHIP COMES FROM AN ENDURING CULTURE OF AWARD WINNING CLIENT SERVICE PROFESSIONALS
At Front Office Coach we know there are multiple factors that contribute to the success of a dental practice. Employing competent highly-trained dental front office staff and carrying out effective dental marketing are two of the most important. As a practice owner you need to ensure every patient that visits your practice has a wonderful experience, from their first interaction with the front office team to the treatment provided by the dentist.
Each day our team thinks about ways to create value for our dental front office training to help dentist practices achieve their full potential. With our intimate knowledge of how the dental front office works, we help our clients find missed opportunities to increase revenue and provide an amazing patient experience. Our values — respect, integrity, and dedication to excellence — are the ballast that grounds and guides our company’s efforts.
We have developed specific coaching methods for dental front office teams as a way of ensuring that dental practices receive the very best training in the industry. By using Front Office Coach, you will empower your staff to be successful in fulfilling their role as a revenue-producing front office team member within your dental practice. Improving the performance of your staff will have a significant impact on your bottom line, making team engagement an important part of running a business.
OUR COMPANY BEGAN AS A DIRECT RESULT OF DENTISTS SAYING OVER AND OVER, “IF ONLY I HAD SOMEONE TO PROPERLY TRAIN MY FRONT OFFICE DENTAL STAFF."
After managing a business office for 11 years, I played with the idea of becoming a dental front office trainer but decided that was not how I wanted to begin Front Office Coach. I felt then, and still feel today, that to properly train someone in a position, I needed to have the kind of daily, real-world experience of managing the massive demands put specifically on the front desk. It was then that I decided to focus strictly on the front desk role in an effort to “walk in the shoes” of each person I would come in contact with at Front Office Coach. I dedicated myself to making a training program that helps the front office team manage the many hats they wear, bridge communication gaps, and find areas to increase revenue.
The front office team is essential to the success of any dental practice. Through our training programs, we can help your team navigate through the intangible customer service aspect of dentistry. An office owner spends, or should spend, at least 6% of total production on marketing. Marketing will make the phone ring but what happens when the calls come in but the person answering the call isn’t trained how to convert those calls into dollars? Dentists have a passion for dentistry, not business management. Our passion is helping dentists succeed.
I look forward to meeting you in person and as always, please feel free to contact me anytime with questions, ideas, or to schedule a time for your free comprehensive dental practice analysis.
Cheers to your success,
Front office dental training testimonials
"Tracy trained our dental front office team how to increase revenue by more than 30% within three months months! The team loved the training and we all have a renewed energy in the office."
- Dr. Taylor Niggle, D.D.S.
“I was spending a lot of money on marketing but the phone calls weren’t converting to dollars until I hired Front Office Coach. Now, production has increased, the front office dental team is reinvigorated, and I can breathe again.”
- Katie James, D.D.S.
“After working with Tracy, our patients could see her smile on the other end of the phone, she was able to manage all types of financial conversations, and she was a comforting friend to apprehensive patients.”
- Dr. Bill Gerlach, D.D.S.
“After our 2 day dental front office training, my front office girls were more confident in their interactions with patients as well as their insurance knowledge. Since working with Front Office Coach, the A/R is at 98% and the front desk ladies are continuing to find ways to grow the practice. As Tracy says, it’s all about the systems!”
- Dr. Rachel Azinge, D.D.S.