Contact Front Office Coach
Better conversations
start with one of our own.
Let’s talk about your team, the calls that feel challenging, and the appointments you want those conversations to become.
We’d love to hear from you
Reach out to our team.
Have a question before booking? Connect with Addie or Tracy, or give us a call.
Connect with Addie
Ask about training options and getting started with Front Office Coach.
addie@frontofficecoach.comConnect with Tracy
Reach out about coaching, speaking, or working together.
tracy@frontofficecoach.comGive us a call
Prefer to start with a phone conversation? We’d be happy to hear from you.
972-440-4834Your discovery call
A conversation about your practice.
- 01 · YOUR EXPERIENCE
Tell us what you hear.
Share how your team handles calls, where conversations get difficult, and what prompted you to explore training.
- 02 · YOUR GOALS
Talk about what matters.
We’ll discuss the skills you want to strengthen and the changes you would like to see in everyday patient conversations.
- 03 · YOUR NEXT STEP
Explore the right support.
We’ll help you consider whether the 90-Day Call Conversion Program fits your team and which level of support makes sense.
Confidence comes from understanding and practice.
Our telephone skills training helps team members understand why an approach works, practice new skills, and develop the confidence to use them naturally.
The goal is a team that can listen, build trust, and guide callers toward a clear next step—with empathy and without pressure.