Dental Training Workshops

DENTAL FRONT OFFICE TRAINING WORKSHOPS

dental front office training

Dental front office teams are asked to wear many hats, and perform at high levels with minimal resources. This high wire juggling act is not always easy.  Sometimes our clients only need help in one area of the practice such as telephone etiquette, case acceptance, or A/R management.  In this situation, it doesn’t make sense for the practice to bring in a total practice management consultant.  That’s why we offer individual skills training.  We deliver the courses two ways, In-Office or Zoom Live Meetings. Each method is equally effective.

Zoom Live Meetings (Virtual Zoom Live Meetings)

This option allows the participants to join the training from the comfort of their choice. We offer Zoom trainings 7 days a week. With Zoom Live Meetings, the practice doesn’t need to block off 4 hours of non-production. Zoom Live Meetings can be held in the evening or on weekends and attendees can participate from their couch!

All Zoom Live Meetings are interactive with video, role playing, whiteboards, interaction with each other and the trainer, and the after-training implementation guide discussion.

Choose Zoom Live Meetings if:

  • Team members are in multiple locations and aren’t able to come together for an in-person training.
  • You would like to have the training done after office-hours or on the weekend and allow the attendees to join from the comfort of their own home and computer.
  • You are working with a tight training budget. Zoom Live Meetings are ½ the cost of an in-person training.

In-Person Training

This option allows direct one-on-one participation between the instructor and training attendees. With our In-Person training, your dedicated Coach will deliver the program on-site at your practice or desired location. We do ask that the training participants are not interrupted.

All In-Person trainings are interactive with role playing, games, and end of session quizzes. Participants will also learn how to implement the learned skills in a live environment via our proven implementation plan.

Choose an In-Person Training if:

  • All your team members are in one location.
  • You are able to offer a private, uninterrupted environment in your practice.
  • You are not equipped with a computer/webcam for each attendee.
  • You are interested in a few added incentive training options such as games, prizes, and a more in-depth exploration of current systems.

If you are interested in learning more about our training programs, please call us 214-755-0955 or email FrontOfficeCoach@gmail.com, or fill out the “contact us” form.

WORKSHOPS 

UNDERSTANDING INSURANCE WITHOUT LOOSING YOUR SANITY!

4 hour training course
Understand how to interpret different insurance benefits
Properly calculate insurance estimates
Master the art of answering “Are you in my network?”
Overcome patient’s insurance objections
Learn how to verify benefits efficiently
Define the 4 key factors when calculating insurance estimates
Create an insurance calculation guide to ensure correct treatment estimates are being given to patients

Call Now! 214-755-0955

CREATE THE ULTIMATE NEW PATIENT EXPERIENCE

4 hour training course
Learn the skills necessary for the patient to stay, pay, and refer their friends
Create confidence and trust to ensure that the patient feel good about their decision to call us
Implement a very specific hand-off protocol
Learn the most effective new patient flow throughout the appointment
Answer the question, “How can the new patient experience continue after their appointment?”

Call Now! 214-755-0955

MASTER TELEPHONE ETIQUETTE

4 hour training course
Learn the skills needed to answer the phone in a welcoming manner
Maximize ability to turn every call into a positive outcome for the practice
Create an amazing first impression using the proven “5 point system”
Respond to different personality types in an appropriate manner using the DISC technique
Learn excellent telephone etiquette
Increase new patient call conversions
Master the art of creating trust over the telephone in an effort to maximize revenue

Call Now! 214-755-0955

SCHEDULING FOR PROFITABILITY AND CLINICAL EASE

4 hour training course
Learn the art of scheduling
Maintain steady production
Meet the monthly practice goals
Learn to Schedule for Profitability and Clinical Ease
Implement protocol for recall appointments and scheduling outstanding treatment
Learn how to effectively handle emergency patients
Eliminate canceled or failed appointments

Call Now! 214-755-0955

INCREASE CASE ACCEPTANCE WITHOUT BEING HELD HOSTAGE BY OBJECTIONS

4 hour training course
Learn how to present treatment to patients that increases case acceptance
Learn the #1 factor for patient case acceptance
Create an “eye appealing” treatment plan
Master how to gain patient commitment to treatment
Recognize key buying signals
Overcome patient financial objections

Call Now! 214-755-0955

CRITICAL COMMUNICATIONS
(THIS WORKSHOP REQUIRES ALL TEAM MEMBER PARTICIPATION)

4 hour training course
Learn how to bridge in-office communication gaps
Ensure positive workplace relationships
Learn to create a positive environment and how it directly effects the success of the practice
Maximize morning huddles
Understand the importance of sincere recognition
Practice “20 ways to improve in-office communication when conflict comes”

Call Now! 214-755-0955

COMPLETE NEW HIRE PACKAGE

Identify Potential Candidates
Facilitate Pre-Screen Interview
Conduct Background Check
Perform All Reference Checks
Extend Official Offer

Call Now! 214-755-0955

Want to Help Your Team Maximize Every Opportunity to Increase Revenue for the practice?
Call Front Office Coach Today!

Call Now!  214-755-0955

214-755-0955