Why Are Telephone Skills So Important?
The front desk position is one of the most important positions within any organization. Their job is to design, implement, and maintain ongoing quality control for the first interactions their clients/ customers/ patients will have when interacting with their business. When does this first interaction occur? On the telephone!
Many companies are referring to their front desk staff as a Director of First Impressions. What if I told you that you already have this position on your payroll? You often mistake them for a “receptionist.” Whoever you have hired to answer your phone, greet clients when they arrive, and keep an eye on your online presence… is unofficially your Director of First Impressions.
Do you feel as if…
- Phone calls aren’t being handled appropriately?
- Revenue dollars are being lost due to poor communication?
- Trust and Relationships aren’t being formed on the initial contact?
- Callers don’t feel appreciated?
If you said “YES” to any of these, then you need Telephone Etiquette Training.
What is Telephone Etiquette Training?
Telephone Etiquette Training will teach your team how to maximize their ability to turn every call into a positive outcome. This interactive 4-hour training will deliver an immediate impact on your front line.
Participants will learn how to:
- Answer the phone in a welcoming manner
- Create an amazing first impression using our proven “5-point system”
- Respond to different personality types in an appropriate manner
- Master the art of creating trust over the telephone in an effort to maximize revenue
What’s Different About Our Program?
Our Telephone Etiquette Training program is simple, sticky, and sustainable. This means that it is easy to follow, easily implemented, and will have a lasting impact. While the 4-hour workshop is super fun and everyone has a great time, we are intentional about the skills we teach.
What Method is Used to Deliver the Training?
We offer two training delivery methods, On-Site and Virtual. Both options are 4-hours of interactive, role playing, educational, intentional training. While virtual is the most popular option, both are equally as effective.
Our on-site program is the perfect solution for large groups such as call centers, team seminars, or conference style meetings. The training is presented by one of our highly-skilled coaches on-site at the location of your choice.
Our virtual program is delivered via a 4-hour Live Zoom Webinar. This is the perfect solution to teams that are spread around the World and would be difficult to gather in one meeting location.
How Do I Book a Telephone Etiquette Training for My Team?
We are thrilled that you are ready to experience a telephone etiquette transformation! Reach out to us as soon as possible as these training days fill fast.
Our office phone is (214) 755-0955 or feel free to email us at FrontOfficeCoach@gmail.com. Congratulations! You are empowering your team with the tools to succeed!